Pre-Sale Service
1. The professional sales team provides services for customized orders, and provides you with product and market consultation, questions, plans and requirements within 24 hours after getting your inquiry.
2. Assist purchasers in market analysis, market demand, and accurate locate market targets analysis.
3. Professional R&D Team will help you to reach your product requirement, such as function setting
4. Adjust specific customized production requirements to perfectly meet customer needs.
5. customized or stock available samples.
6. The factory can be inspected online.
7. Welcome to visit our factory when you come to China.
Sale Service
1. Our products meet customer requirements and reaches international standards after a variety of tests.
2. Purchasing with raw material suppliers who have cooperated for more than 2 years with Mimofpet.
3. QC team strictly control the production process, and eliminate defective products from the source.
4. Perfect products philosophy, pet friendly.
5. Tested by FCC, RoHs, or a third party designated by the customer.
6. we can provide production video once getting customer request.
7. production process can be shown through photos or videos or online meeting.
After-Sales Service
1. Provide documents, including analysis/qualification certificate, insurance, country of origin, etc.
2. Send real-time transportation time and process to customers.
3. Ensure that the qualified rate of products meets customer requirements.
4. Regular Email contact to get customer’s feedback, and offer help.
5. Support about 12 months warranty period based on different products.
6. Offer spare parts based on different products and order requirement.
